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Return & Refunds

At Katz Print we pride ourselves on good service for our customers. We understand that from time-to-time things may go wrong and you may need to arrange a return. Below are the details for our return policy.

 

  •   The item I received is not the item I ordered

We’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Katz Print. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

 

  •  The item I ordered was damaged in transit

If your item was damaged between leaving its location and arriving at your delivery address you will receive a full refund or replacement. Courier Post will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed.

 

  •  The item I ordered did not arrive

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post web site. Go to the Courier Post web site. Alternatively you can call Courier Post on 0800 COURIER (0800 268 743). If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with Courier Post on your behalf. Regrettably, neither Katz Print nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.

 

  •  I've changed my mind and no longer want the item I ordered

Unfortunately we’re unable to accept a return if you've simply changed your mind or no longer want the item – sorry.