Welcome to Katz Print Online Shop!

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FAQs

 

Below is a list of the most common and frequently asked questions regarding our products and services.

1. What currency are your prices in? Does it include GST or not?
2. Can I change my shipping address?
3. How do I use my Katz Points or coupon?
4. Can I cancel my order?
5. Can I change my order?
6. How do I print invoice of my order?
7. How can I unsubscribe from promotional emails?

Product Questions

8. How well will my job match what I see on my monitor?
9. Can you print jobs that are different than the standard formats that you offer?
10. Why do certain colours look different after they print?

File Setup Questions

11. Can I send you documents created in MS Word or PowerPoint?
12. How small can the text be and still be readable?
13. How do I get the best gray shades from a digital press?
14. What about bleeds?
15. What about scanning and scan resolution?
16. What is bleed?
17. I have a file and need to change some words of it before printing, can you do that for me?

1. What Currency are your prices in?

For any of your printing, Katz Print online shop uses New Zealand Dollars. And yes, all prices of the products of Katz Print Online Shop are Gst inclusive.

2. Can I change my shipping address?

When your order has been placed, you will not be able to change your shipping address.
We apologise for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast.
This helps us provide you with the best value in the printing industry.

3. How do I use my Katz Points or coupon?

To use your Katz Points, simply click “item” in "Shopping Cart" on any page, and apply your K points or any other coupons.

 

4. Can I cancel my order?

Unfortunately, orders cannot be cancelled once they have been placed.
We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast.This helps us provide you with the best value in the printing industry.

5. Can I change my order?

Unfortunately, orders cannot be changed once they have been placed.
We apologize for any inconvenience and hope you understand our need to keep our costs at a minimum and our turnaround times fast. This helps us provide you with the best value in the printing industry.

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6. How do I print invoice of my order?

If your order has been processed, then you are able to print the invoice.Just goto "my account" "my orders" and find your order and click "view order" , then click "invoices".Now you can print your invoice into pdf file by click "print invoice".

7. How can I unsubscribe from promotional emails?

If you won't receive any promotional emails from us, just goto "my account" and "Newsletter Subscription" and cancel the subscription.

8. How well will my job match what I see on my monitor?

Due to wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. Calibrating your monitor at home will help but for exact colour matching the Pantone colour system should be used.

9. Can you print jobs that are different than the standard formats that you offer?

Yes. If your requirment is different than our standard product, simply find the "Need a quote for XXX?" and tell us  your job specs and upload your file and we will email you a custom quote.

You can easily add this quote to your card if you are happy to go ahead.

10. Why do certain colours look different after they print?

As there are so many possible factors that can affect the colour on your printed materials. The weather outside can play a part in affecting how the ink dries on the paper, and can change the colour slightly. The paper delivered from the paper mill may be slightly brighter. The ink density and constant on-press fluctuations in colour, printing press running temperature or blanket wear, could also affect colour slightly. It is impossible to expect that any professional printer can produce exactly the same printed blue on two separate days. However, Katz Print does have high quality controls to ensure as little variation as possible, especially within a single product order.

 

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11. Can I send you documents created in MS Word, PowerPoint or Publisher?

No. Please convert to PDF files.


12. How small can the text be and still be readable?

Font choices and sizes are limitless as they are in conventional printing we can print 4 point black type clearly and legibly. However, if you are knocking out white text in a rich black (or any other dark colour) avoid going smaller than 6 point.

13. How do I get the best gray shades from a digital press?
 

Use tints of black, but stay away from 10% black tints unless you want a very light shade of grey. Start with 20% and work your way up to about 80% grey. Avoid large areas of a single tint of grey. Another tip is to use 4 colour grays on darker tints.


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14. What about bleeds?

Prepare jobs that bleed with exactly the same way as you would for conventional printing with an extra 3mm to allow for trimming on the bleed edges.


15. What about scanning and scan resolution?

Scan continuous tone images at a resolution of 300dpi at the final layout size. Perform all scaling, rotation and manipulation of images in your image editing application before linking them to the layout.


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16. What is bleed?

Bleed is a term used to describe an overflow of artwork 3mm beyond the artwork size (or trim size). This bleed will be later trimmed for a flush finish. Copy Direct and all commercial printers will ask for artwork and designs to be supplied with bleed for the best printed results.

17. I have a file and need to change some words of it before printing, can you do that for me?

Normally we won't do any change on client's orginal file. If you prefer to do the work, it will cause a service charge.Please contact us to get a quote before you place an order.

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